Conviction and Empathy

Reading time ~ 4 min.

What’s Inside ?

• Personal stories about Experiencing Conviction and Empathy

• Interesting “thing” of the week

In today’s post, I share 2 personal stories and my learnings from them.

Lets go !

I attended an awesome business storytelling session this week and my key takeaway from it - There is always a story to tell. They are everywhere, all around us. Each of you have stories to tell and each of those stories give us things to learn.

The key is, are we listening to them ?

I am taking this as inspiration and going to share the next 2 stories.

Story 1: Empathy

It was just another weekend and I had to run an errand. I had to call a service provider and ask them a quote about a service.

This was the first service provider I found on google, they were rated a rare 5 star from a number of reviews. I wanted to give them a try and then query the other service providers and get some quotes.

I went onto their website, filled a form, it showed a quote. Nice, I didn’t have to speak to an executive. I left it at that and moved on with other work.

Then I get a call, I missed to pick it. Right after, there is a friendly email enquiring if they can “speak to me and help me out”. You know how this “Customer obsessed companies“ are these days I thought to myself.

I gave them a time to talk and then after some back and forth, we went into a call.

To be frank, I was using this kind of service first time, so I just explained the whole thing to the guy on the phone.

He listened to it patiently for me to complete and then asked a few questions, which I answered. Remember, I already have a quote from them - I got it from their website.

As the conversation proceeded and I answered a few more questions, the guy on the phone is ready with his quote. He offers me to buy 50 units.

For the context - The quote from website had suggested me to buy 100 units based on my form inputs.

For a moment, I was happy, very good, the lesser the units, the lesser I have to pay but then I realised - wait ? what ? The machine suggested me a higher number and a human suggested a lesser number ?